Privacy policy

Animal Aid is committed to protecting your personal information. We value your support and respect your privacy.

If you have any questions, or you would like to change your details, please contact us:

  • By post: The Data Protection Officer, Animal Aid, The Old Chapel, Bradford Street, Tonbridge TN9 1AW
  • By telephone: 01732 364546
  • By email: info@animalaid.org.uk

By continuing to use this website you are agreeing to the terms of this privacy policy.

Who is Animal Aid?

Animal Aid is a not-for-profit organisation which campaigns peacefully to end all animal abuse and promote cruelty-free living. We are incorporated under the name Animal Abuse Injustice and Defence Society, a company limited by guarantee. Registered in the UK, our company number is 1787309.

What information will Animal Aid collect about me?

When you take action to support Animal Aid, we may keep a record of the details you enter onto our website or in response to any emailed or postal request. This could include your name, address, postcode, and any optional information you have added, such as your title.

If you sign up to receive Animal Aid’s e-newsletters, we will keep a record of your name, email address, country and address if you have provided it. The reason we record country is so that we can avoid alerting you to any actions that you won’t be able to take (e.g. government e-petitions can only be signed by people living in the UK). You can stop receiving our emails at any time by clicking the ‘unsubscribe’ link at the bottom of our messages.

We also keep a record of donations, subscriptions and goods orders that you make.

If you take part in our online campaigns, we will record which petitions and actions you have signed. This allows us to send emails tailored specifically to you. For example, if you signed a petition in favour of slaughterhouse CCTV, we might acknowledge this when we ask you to contact your MP about the same issue. This also helps us to make sure the emails we send out encourage the maximum number of people to take action and help animals.

How will Animal Aid use my information?

Reasons for processing your information

Animal Aid uses the information that you provide for us, including your contact and payment details, in order to:

  • process any payments you have made
  • record these payments and your membership status
  • send you postal and email communications

We do all these things in order to carry out your wishes, and to enable you to support our work, both actively and financially. We do not use automated decision-making.

The legal justification for processing your data and contacting you is what the General Data Protection Regulation (GDPR) calls ‘legitimate interest’. We consider that we have this legitimate interest because you have contacted us, and demonstrated that you are interested in our work. You could therefore reasonably expect us to contact you, and you have not asked us not to do so, and we have no reason for believing that you do not wish us to contact you. All our mailings give you a prominent and straightforward way to opt out of receiving further mailings. We will, of course, stop mailing you, if you ask us to stop.

For sending out campaign and fundraising updates by email, our legal justification for processing your data and contacting you is consent. We only send these emails to people who have consented. We will, of course, stop emailing you, if you ask us to stop.

Financial details

If you provide us with your card details in order to make a donation, these will be used in order to process the payment but your card details are never stored on our database.

Postal addresses

If you have given us your postal address, we will normally send you four fundraising appeals per year, and you may also receive Outrage magazine four times per year. If you would prefer not to receive any postal mail from us, or if you wish to restrict how much mail you receive from us, you can let us know by visiting animalaid.org.uk/mailings, telephoning 01732 364 546 or emailing info@animalaid.org.uk.

The money we raise through postal appeals is vital for allowing us to continue our work to end animal cruelty. We receive no state funding, and rely entirely on the generosity of our supporters.

We may write to you to respond to any queries you have raised with us, or to thank you for a donation. We will also use your address to send you any leaflets or other information that you have specifically requested.

Email addresses

If you have signed up to our e-newsletters, we will send you a monthly round-up with news about our campaigns and information about how to support them. We will also send you action alerts (usually no more than two per week) letting you know how you can help with specific campaigns. Occasionally (around five times per year) we will send you an email asking if you would consider donating to our latest fundraising appeal. All these emails include an unsubscribe option.

Even if you have not signed up for e-newsletters, we may also use your email address (if you have provided it to us) to respond to any queries you have raised with us, since this is more cost-effective and environmentally friendly than responding by post. We may also use your email address very occasionally to invite you to support our work; you can ask us to stop at any time.

Telephone numbers

If you have given us your telephone number, we may use this to answer queries you have raised with us. We may also use it to ask you if you have a new address, if a mailing is returned to us saying that you have moved. We may occasionally use it to thank you for a donation.

We may also telephone you if we have a query about your goods order, for example if vital information is missing (colour/size etc), to inform you of an unavailable item or if the payment details provided are incomplete (e.g. card expiry date). Your telephone number will never be disclosed to a third party.

Details of past donations

We will use these records to make sure that the correspondence you receive from us is appropriate for you. For example, if you have donated especially generously, we may invite you to special events for major donors. We may also make suggested donation amounts on appeals that reflect your previous donation levels. We will also use these records to determine who might be interested in other types of giving, such as leaving a legacy to Animal Aid. If you would prefer not to be included in this process, you can let us know by telephoning 01732 364 546 or emailing info@animalaid.org.uk.

Will Animal Aid pass my information on to anyone else?

We never sell or rent your information to other companies or organisations, or arrange to provide our supporters’ details in exchange for theirs.

When you are using our secure online donation pages or ordering goods from our secure online shop, your donation is processed by third party payment processors (Worldpay or Sage Pay), who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

If you have signed an online action (such as a petition or letter), joined our e-newsletter list or made a donation through our website, the details you provided are stored (except for any payment card details) in a secure third-party database provided by Engaging Networks. If you have any questions regarding this, please contact us.

If you have signed an online action (such as a petition or letter), the details you have filled in will be sent to the recipient. For example, if you have signed a petition asking Cancer Research UK not to support animal experiments, your details will be sent to Cancer Research UK.

If you have given us your name and postal address, then this will also be shared with Synergy, the company that sends out our mailings for us, with whom we have a contract that complies with data protection legislation. Due to the number of recipients, it would be impractical for us to send out every mailing from our office. However, we remain responsible for keeping your data safe and secure, which is something we take extremely seriously.

If you ask us, in writing, to transfer any of your personal details to another organisation, we will do so in a format that will be accessible to them.

Use of cookies

Like many other websites, the Animal Aid website uses cookies. Cookies are small pieces of text stored on your computer. They collect statistical data about your browsing actions and patterns but do not identify you as an individual. This helps us to improve our website – for example, by telling us which pages are most popular with visitors and whether visitors are running into problems anywhere on our website.

It is possible to switch off cookies by setting your browser preferences. Visit the help menu on the browser that you use for instructions. You can find out more about cookies by visiting https://www.aboutcookies.org/.

Can I request to see the data you hold about me?

Yes, of course. If you would like to see a copy of the data we hold about you, please just tell us by letter, email or over the phone. From May 2018, we will be legally obliged to answer your request within a month, but we will normally do so much sooner than this. (We aim for two working days.)

Can I alter the data you hold about me?

Yes, of course. If you have moved house, or changed your name, title, email address and/or phone number, please let us know by letter, email or over the phone (contact details are above) and we will make the required changes. If you believe there are any other errors in our records, again please contact us.

What if I don’t want you to hold my data any more?

That’s no problem at all. Please just tell us by letter, email or over the phone (contact details are above) and we will delete your record from our database. We’d be very sorry to see you go though!

What if I am unhappy about what you have done with my data?

You can complain to the Director of Animal Aid. Call Animal Aid on 01732 364546 or email info@animalaid.org.uk or write to Animal Aid, The Old Chapel, Bradford Street, Tonbridge, TN9 1AW. Alternatively, you can call the Information Commissioner’s Office on 0303 123 1113.